doo111 Terms & Conditions

Section 1

General Terms of Use

These Terms and Conditions ("Terms") apply to all visitors, registered users, and anyone who accesses or uses any feature, game, promotion, or service on the doo111 website ("the Platform"). By accessing the doo111 Platform, you acknowledge that you have read these Terms in full, that you understand them, and that you consent to be legally bound by them.

doo111 reserves the right to amend, update, or replace any part of these Terms at any time. When a material change is made, doo111 will post a notice on the Platform indicating that an update has occurred. Continued use of the Platform after any change is posted constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

These Terms must be read in conjunction with the doo111 Privacy Policy and the Responsible Gaming Policy, both of which are incorporated by reference into these Terms and form part of the overall agreement between you and doo111.

The doo111 Platform is operated for the entertainment and recreational gaming of adults in Bangladesh. All currency figures referenced in these Terms are denominated in Bangladeshi Taka (BDT / ৳) unless otherwise specified.

Section 2

Age Restriction & Eligibility

To be eligible to register and use the doo111 Platform, you must satisfy all of the following conditions at the time of registration and at all times during which your account remains active:

• You are at least 18 years of age.
• You are a natural person and are registering solely on your own behalf — not on behalf of any other individual, company, or legal entity.
• You are accessing the Platform voluntarily, for personal entertainment purposes.
• You have not previously had a doo111 account suspended or permanently closed for a violation of these Terms.
• You are not currently subject to a self-exclusion agreement on any gaming platform that is applicable to doo111.
• You are mentally competent to enter into a legally binding agreement and to make decisions regarding the use of a gambling service.
• You understand that gambling involves financial risk and that you may lose the money you deposit.

doo111 verifies player age and identity through its KYC (Know Your Customer) process, which requires submission of a valid Bangladesh National Identity Card (NID) or passport. If at any point doo111 has reason to believe that a registered user is under the age of 18, the account will be immediately suspended and the matter will be investigated. Any funds in the account will be withheld pending the outcome of that investigation.

Section 3

Account Registration & KYC

Each player is permitted to hold exactly one account on doo111. The registration of multiple accounts, whether under the same identity, different identities, or using different mobile numbers, is strictly prohibited and constitutes a material breach of these Terms. If doo111 identifies multiple accounts linked to the same individual, all associated accounts may be permanently closed and any outstanding balances forfeited.

When registering your account, you must provide accurate, current, and complete information. You must not use a false name, a name that is not your own, or any other deceptive information. doo111 relies on the information you provide to verify your identity and process your withdrawals. Providing false registration information may result in your account being closed and your winnings being voided.

KYC verification is required before doo111 can process any withdrawal from your account. To complete KYC, you must submit the following documentation:

• Proof of Identity: A clear copy of your Bangladesh National Identity Card (NID) or a valid passport. The document must clearly show your full name, date of birth, and photograph.
• Proof of Address: A utility bill, bank statement, or other official document issued within the last 90 days confirming your current residential address.
• Proof of Payment Method: A screenshot or confirmation document showing that the bKash, Nagad, Rocket, or bank account used for deposits belongs to you.

doo111 will review KYC submissions within 1–3 business days. You will be notified by email or on-platform message when your KYC status has been updated. doo111 reserves the right to request additional documentation at any time if there is any doubt about a player's identity.

You are responsible for keeping your doo111 login credentials confidential. doo111 will not be liable for any losses arising from unauthorised access to your account due to your failure to safeguard your password. If you suspect that your account has been accessed without your authorisation, you must contact doo111 support immediately.

Section 4

Deposits & Withdrawals

doo111 supports a range of deposit and withdrawal methods designed specifically for players in Bangladesh. All transactions are processed in Bangladeshi Taka (৳). The minimum deposit amount is ৳200. The minimum withdrawal amount is ৳500. Maximum deposit and withdrawal limits may vary depending on your account status, KYC verification level, and the payment method selected.

Deposits made via mobile wallets — including bKash, Nagad, Rocket, and Upay — are credited to your doo111 account balance instantly upon confirmation from the payment provider. Bank transfer deposits via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank may take up to one business day to be reflected in your account, depending on the processing schedule of the issuing bank.

Withdrawals are processed to the same payment method used for the most recent deposit, wherever technically possible. This is a security measure to prevent fraud and money laundering. doo111 does not accept third-party deposits and will not process withdrawals to accounts or wallets that are not registered in the player's verified name.

• KYC-verified accounts are eligible for expedited withdrawal processing. Mobile wallet withdrawals (bKash, Nagad) for verified accounts are typically completed within 15 minutes.
• Bank transfer withdrawals are typically processed within 1 business day, subject to the receiving bank's own processing schedule.
• doo111 reserves the right to perform additional security checks on any withdrawal request, which may extend the processing time.
• Withdrawals may be declined if the account has outstanding bonus wagering requirements that have not yet been fulfilled.
• doo111 does not charge fees for standard deposit or withdrawal transactions. However, your payment provider may apply their own transaction fees independently of doo111.

All funds deposited into your doo111 account must originate from a payment method that is legally registered in your name. doo111 actively monitors for irregular deposit patterns and reserves the right to suspend account activity and initiate a full review if suspicious transaction behaviour is detected.

Section 5

Bonus & Promotional Terms

doo111 offers a range of bonuses and promotional incentives to both new and existing players. These include, but are not limited to, welcome deposit match bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as Eid, BPL season, and IPL. All bonuses are subject to the specific terms of the individual promotion as well as the general bonus conditions outlined in this section.

The following general conditions apply to all doo111 bonus offers:

• Each player is entitled to claim a welcome bonus once only, on their first qualifying deposit. Attempting to claim a welcome bonus multiple times through new or duplicate accounts is prohibited.
• Bonuses are non-transferable and have no cash value until wagering requirements are fully met.
• doo111 reserves the right to modify, suspend, or withdraw any bonus offer at any time without prior notice. Changes will not retroactively affect bonuses already awarded and currently being wagered.
• If doo111 has reasonable grounds to believe that a player is abusing the bonus system — for example, by using low-risk betting strategies to meet wagering requirements without genuine play — doo111 reserves the right to void the bonus and any associated winnings.
• Bonuses and promotions are intended solely for personal, recreational use. Commercial or professional gambling strategies specifically designed to exploit promotional structures are considered abuse of the system.
• Time limits apply to all bonuses. If a bonus is not wagered within the specified validity period (as stated in the individual promotion), the bonus and any associated winnings will be removed from the account automatically.

Full details of each promotion — including the exact wagering requirement multiplier, eligible games, contribution percentages by game type, minimum odds (for sports bets), and expiry dates — are published on the relevant promotion page on the doo111 Platform. Players are encouraged to read the full terms of any promotion before opting in.

Section 6

User Obligations & Prohibited Conduct

As a registered user of the doo111 Platform, you agree to use the service responsibly, lawfully, and in a manner consistent with these Terms. The following conduct is strictly prohibited on doo111 and may result in immediate account suspension, permanent closure, forfeiture of balances, and reporting to relevant authorities where legally required:

• Providing false, misleading, or incomplete registration information, including name, date of birth, or payment details.
• Registering or operating more than one account, whether under your own identity or a different identity.
• Using the doo111 Platform for any purpose other than personal, recreational gambling.
• Attempting to manipulate, exploit, or reverse-engineer any game, betting market, promotional mechanism, or technical system on the Platform.
• Using automated software, bots, scripts, or other non-human methods to interact with the Platform.
• Engaging in any form of collusion with other players to gain an unfair advantage in any game or betting market.
• Using stolen, fraudulent, or unauthorised payment credentials to deposit funds.
• Conducting or facilitating any transaction that constitutes or facilitates money laundering or the financing of any illegal activity.
• Harassing, abusing, or threatening doo111 staff or other users in any communication channel.
• Allowing any third party to access or operate your doo111 account on your behalf.

doo111 employs monitoring systems to detect irregular betting patterns, account sharing, bonus abuse, and fraudulent payment activity. When a breach of these obligations is identified, doo111 will act promptly to investigate and, where necessary, take enforcement action. doo111's decisions in respect of prohibited conduct are final.

Section 7

Account Suspension & Closure

doo111 reserves the right to suspend or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• A breach of any provision of these Terms and Conditions.
• Failure to complete KYC verification within a reasonable time following a withdrawal request.
• Reasonable suspicion of fraud, identity theft, money laundering, or any other illegal activity associated with the account.
• A player's own request to close the account, including requests made as part of a self-exclusion arrangement under the doo111 Responsible Gaming Policy.
• Receipt of a chargeback, disputed transaction, or payment reversal initiated by the player or their payment provider in bad faith.
• A legal, regulatory, or compliance obligation requiring doo111 to restrict or terminate the player relationship.

Where an account is suspended pending investigation, doo111 will notify the player via their registered email address. The player will be given an opportunity to provide information or documentation in response to the investigation, within a reasonable time frame specified by doo111. If the investigation concludes that no breach has occurred, the account will be reinstated and any withheld funds released promptly.

Where an account is permanently closed due to a confirmed breach of these Terms, any bonus funds and associated winnings may be forfeited. Real-money deposits that are not subject to forfeiture under these Terms will be returned to the player's verified payment method, less any amounts properly retained by doo111 in accordance with these Terms.

If you wish to close your own account voluntarily, you may do so by contacting doo111 customer support. Voluntary closure requests are typically processed within 24 hours. Outstanding balances will be paid out to your verified payment method following standard withdrawal processing procedures.

Section 8

Limitation of Liability

The doo111 Platform is provided on an "as is" and "as available" basis. While doo111 makes every reasonable effort to ensure that the Platform operates reliably, accurately, and without interruption, doo111 does not warrant that the Platform will be error-free, uninterrupted, or free from technical faults at all times.

To the fullest extent permitted by applicable law, doo111 expressly excludes all liability for:

• Any loss of funds arising from technical malfunctions, server outages, connectivity failures, or third-party payment provider delays that are beyond doo111's reasonable control.
• Any indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Platform.
• Losses arising from your failure to maintain the security of your account credentials.
• Decisions made by you in the course of gambling on the Platform — doo111 is not responsible for the outcome of any game or bet placed.
• The accuracy of odds, match data, or sports information displayed on the Platform, where such data is sourced from third-party data providers.

Nothing in these Terms excludes or limits doo111's liability for fraud, fraudulent misrepresentation, or any other matter for which liability cannot be excluded or limited by applicable law.

If you have any questions about these Terms and Conditions, please contact doo111 customer support. Our team is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6). You can reach us at [email protected] (plain text — not a clickable link).