doo111 Responsible Gaming

Section 1

18+ Age Restriction Policy

doo111 operates a strict 18+ age policy across all services on the platform. This means that registering an account, making a deposit, placing a bet, or playing any casino game on doo111 is permitted only for individuals who are 18 years of age or older. This policy is not negotiable and is enforced at every stage of the player journey — from registration to withdrawal.

When a player registers on doo111, they are required to confirm that they are at least 18 years old. This declaration forms part of the account agreement. doo111 also verifies age through the KYC process, which requires submission of a valid Bangladesh National Identity Card (NID) or passport before any withdrawal can be processed. Where the date of birth recorded in a submitted document does not meet the 18+ requirement, the account is immediately closed and all funds returned to the player's verified payment method.

Players who attempt to circumvent the age restriction — including by providing false date-of-birth information or using another person's identity documents — will be permanently banned from doo111. Any winnings accumulated during such activity may be forfeited in accordance with our Terms and Conditions.

Section 2

Recognising Problem Gambling

Gambling becomes a problem when it stops being recreational and starts interfering with a person's daily life, relationships, work, or financial stability. Problem gambling — sometimes called gambling disorder — can develop gradually and is often difficult for the individual to recognise in themselves. doo111 encourages all players to stay honest about their gambling habits and to seek help early if they notice warning signs.

Common indicators that gambling may have become a problem include chasing losses by placing larger bets to recover money already lost, gambling with money set aside for essential expenses like rent or food, lying to family or friends about the amount of time or money spent gambling, feeling irritable, anxious, or restless when not gambling, and repeatedly failing at attempts to cut back or stop.

If any of the following questions resonate with you, we encourage you to pause your gaming activity and consider using one of doo111's responsible gaming tools described later on this page, or to reach out to our support team for guidance.

Section 3

Deposit & Spending Limits

One of the most effective responsible gaming tools available on doo111 is the ability to set personal deposit limits. Setting a deposit limit places a firm cap on how much money you can add to your doo111 account within a defined time period — daily, weekly, or monthly. Once that limit is reached, no further deposits will be accepted until the period resets.

Deposit limits can be set or adjusted at any time from your account settings. Reducing a deposit limit takes effect immediately — the lower limit applies from the moment you save the change. Increasing a deposit limit, however, is subject to a mandatory 48-hour cooling-off period before the higher limit becomes active. This delay is intentional: it gives you time to reconsider whether an increase is genuinely in your interest.

doo111 strongly recommends that all players set at least a monthly deposit limit as a baseline safeguard, regardless of whether they currently feel their gambling is under control. Having a limit in place removes the risk of impulsive decisions during high-intensity gaming moments — particularly during live casino sessions or in-play cricket betting on BPL or T20 matches.

Section 4

Self-Exclusion Tools

Self-exclusion is a formal step that allows you to suspend your own doo111 account for a chosen period of time. During the exclusion period, you will be unable to log in, make deposits, place bets, or access any gambling features on the platform. Self-exclusion is the appropriate tool for players who feel they need a more decisive break from gambling activity.

doo111 offers the following self-exclusion durations:

• 30-Day Exclusion: A one-month break during which your account is fully suspended. Suitable for players who want a short but firm pause.
• 90-Day Exclusion: A three-month break that allows more time for reflection and, if needed, professional support.
• 180-Day Exclusion: A six-month exclusion for players who feel they need an extended period away from gambling.
• Permanent Self-Exclusion: A permanent and irrevocable closure of your doo111 account. This option is available for any player who decides they no longer wish to gamble. A permanent exclusion cannot be reversed.

Once a self-exclusion is applied, it takes effect within one hour and cannot be reversed before the chosen period has elapsed. At the end of a temporary exclusion period, your account will not automatically reactivate — you must contact doo111 support and confirm in writing that you wish to resume play. This ensures that no one is accidentally returned to active gambling against their wishes.

During any self-exclusion period, doo111 will suppress all marketing communications to the excluded account, including bonus offers, promotional emails, and new game announcements. We will not attempt to re-engage a self-excluded player with promotional content at any point during their exclusion.

Section 5

Time-Out & Session Controls

Not every situation calls for full self-exclusion. Sometimes a player simply needs a brief, structured break to reset their mindset without permanently stepping away from the platform. doo111's time-out and session control tools are designed for exactly this purpose.

The following session-level controls are available to all doo111 players:

• Session Time Reminder: Configure an alert that notifies you when you have been actively playing for a set duration — for example, 30 minutes, 1 hour, or 2 hours. The reminder appears as an on-screen notification prompting you to take a break.
• Session Time Limit: Set a hard session cap that automatically logs you out after a defined play period. Unlike a reminder, this enforces the break rather than simply suggesting one.
• Reality Check Pop-up: Enable a recurring pop-up that shows you your net win/loss for the current session at regular intervals. This helps you stay informed about the real financial impact of your gaming, removing the illusion of "being on a winning streak."
• Short Time-Out (24 Hours to 7 Days): Request an immediate short-term account suspension lasting between one day and one week. Unlike full self-exclusion, a short time-out is designed to give you a quick cooling-off period and does not require a formal review to reinstate.

All time-out and session control features can be configured in the Responsible Gaming section of your account settings. doo111 encourages players to explore these tools proactively — not just when gambling is already causing problems, but as part of a healthy and enjoyable gaming routine from the start.

Section 6

Protecting Minors

doo111 takes the protection of minors extremely seriously. Beyond the 18+ registration requirement and KYC age verification described in Section 1, doo111 also advises all adult players who share a household with children or teenagers to take additional steps to prevent underage access to the platform.

Practical steps that parents and guardians in Bangladesh can take include:

• Never saving your doo111 login credentials in a browser or app that is also used by minors in your household.
• Enabling device-level screen time controls or parental controls on smartphones, tablets, and computers that children have access to.
• Logging out of your doo111 account fully after every session, rather than simply closing the browser tab.
• Using a separate, password-protected device exclusively for adult online gaming activity where possible.
• Speaking openly with older teenagers about the nature of gambling, its associated financial risks, and the 18+ legal age requirement.

If you become aware that a minor has accessed or attempted to access a doo111 account, please contact support immediately at [email protected]. doo111 will investigate the report and take immediate action, including account suspension and review of any activity that occurred during the period of suspected underage access.

Section 7

Getting Help & Support

Recognising that gambling has become a problem — and deciding to seek help — is a courageous and important step. doo111's support team is trained to handle responsible gaming concerns with empathy, confidentiality, and urgency. Whether you want to set up a self-exclusion, discuss your account activity, or simply talk through your options, we are here.

Beyond doo111's internal support team, we strongly encourage players who feel gambling is significantly impacting their wellbeing to seek external professional support. Talking to a counsellor, mental health professional, or trusted community figure — whether in Dhaka, Rajshahi, Khulna, Barisal, or anywhere across Bangladesh — can provide perspectives and coping tools that go beyond what a gaming platform can offer.

doo111 support can assist you with the following responsible gaming actions at any time:

• Activating self-exclusion (30 days, 90 days, 180 days, or permanent)
• Setting or reducing deposit limits on your account
• Enabling session time reminders or session caps
• Requesting a full account history and spending report
• Processing a withdrawal of your remaining balance before closure
• Providing guidance on problem gambling resources and professional support services

Remember: gambling is meant to be entertainment. It carries real financial risk and is never a reliable way to earn income or solve financial problems. If gambling has stopped being fun, please use the tools available to you on doo111, and do not hesitate to ask for help. There is no shame in taking a break — it is the smart and responsible thing to do.