doo111 Privacy Policy

Section 1

Information We Collect

doo111 collects personal data that is necessary to operate a safe, compliant, and functional online gaming platform for players in Bangladesh. We collect information through multiple channels: directly from you when you register or transact, automatically through your use of the platform, and occasionally from third-party verification partners. We do not collect data beyond what is reasonably necessary for the purposes described in this Policy.

1.1 Registration and Account Data

When you create a doo111 account, we collect the following information:

• Full legal name (as it appears on your Bangladesh NID or passport)
• Date of birth (for age verification — you must be 18 or older)
• Mobile phone number used for account registration
• Email address
• Residential address in Bangladesh
• Username and encrypted password
• Preferred currency (Bangladeshi Taka / ৳ BDT)

1.2 Identity Verification (KYC) Data

To comply with KYC obligations and to process withdrawals, doo111 collects copies of identity documents. This includes:

• Bangladesh National Identity Card (NID) — front and back
• Passport (data page and photo page, where NID is unavailable)
• Proof of address documents (utility bill, bank statement, or equivalent)
• Payment method verification documents (bKash, Nagad, bank account confirmation)
• Selfie or live photo for identity matching, where required

1.3 Transactional Data

Every deposit, withdrawal, bet, and game session on doo111 generates transactional records. We store:

• Deposit and withdrawal amounts, dates, and payment method used
• Game history including game type, stake, outcome, and timestamp
• Sports bet records including market, selection, odds, stake, and result
• Bonus claims, wagering progress, and promotional activity
• Account balance history

1.4 Technical and Usage Data

When you access doo111 from any device, we automatically collect certain technical data, including:

• IP address and approximate geographic location (city/region level)
• Device type, operating system, and browser version
• Session duration and navigation paths within the platform
• Pages visited, features used, and clicks recorded for analytics
• Network connection type (3G, 4G, Wi-Fi) where detectable

1.5 Communications Data

If you contact doo111 customer support, we retain records of those communications — including the content of messages, the date and time of contact, and the resolution of your query. This applies to all support channels.

Section 2

How We Use Your Data

doo111 uses personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with the original reason it was collected without first obtaining your consent or having a legitimate legal basis to do so.

Where doo111 relies on your consent as the legal basis for processing (for example, sending you promotional communications), you may withdraw that consent at any time by contacting customer support or updating your communication preferences in your account settings. Withdrawing consent will not affect the lawfulness of any processing carried out prior to withdrawal.

Section 3

Data Sharing & Third Parties

doo111 may share your personal data with the following categories of third parties under strictly controlled conditions:

3.1 Payment Processors

To process deposits and withdrawals, doo111 shares necessary transaction data with payment service providers, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers receive only the data required to process the specific transaction and are bound by their own privacy and security obligations.

3.2 Identity Verification Partners

doo111 works with third-party KYC and identity verification service providers to verify the authenticity of documents submitted by players. These partners process identity documents solely for verification purposes and are contractually prohibited from using that data for any other purpose.

3.3 Game and Platform Providers

doo111's game library is powered by internationally recognised studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Certain technical data (such as a session token or anonymised player ID) may be exchanged with these providers to facilitate game sessions. These providers do not receive your name, NID details, or payment information.

3.4 Legal and Regulatory Authorities

doo111 may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required by applicable law, court order, or in connection with the prevention and detection of fraud, money laundering, or other criminal activity. Such disclosures are made only to the extent required and are not discretionary.

3.5 Analytics and Technology Providers

doo111 uses analytics and infrastructure technology providers to operate and improve the platform. These providers may process technical and usage data on our behalf and are bound by data processing agreements that restrict them from using that data for their own purposes.

Section 4

Cookies & Tracking Technologies

doo111 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse how players interact with the site. Cookies are small text files stored on your device when you visit doo111. They do not contain executable code and cannot access other files on your device.

You may control cookie settings through your browser. Most modern browsers allow you to view, manage, and delete stored cookies. Please note that disabling essential cookies will affect your ability to log in and use the doo111 platform. Disabling analytics or preference cookies will not prevent you from accessing the platform but may affect your experience.

Section 5

Data Security & Storage

doo111 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes, but is not limited to, the following controls:

• SSL/TLS Encryption: All data transmitted between your device and the doo111 platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when visiting doo111.
• Encrypted Data Storage: Sensitive data — including KYC documents, password hashes, and payment information — is stored in encrypted form on secured servers. Plain-text storage of passwords or payment credentials is strictly prohibited in our systems.
• Access Controls: Access to personal data within doo111's internal systems is restricted on a strict need-to-know basis. Staff members can only access data relevant to their specific role and responsibilities.
• Two-Factor Authentication: Privileged internal access to data systems requires multi-factor authentication. We also offer account-level security features to players, including login alerts for unrecognised devices.
• Regular Security Audits: doo111's platform and infrastructure undergo periodic security reviews and vulnerability assessments to identify and address potential weaknesses before they can be exploited.
• Incident Response: In the event of a data breach that poses a risk to your rights, doo111 will notify affected players and take immediate remediation steps in accordance with applicable data protection obligations.

While doo111 employs robust security measures, no online platform can guarantee absolute security. You also have a role to play in keeping your account safe: use a strong, unique password for your doo111 account, do not share your login credentials with anyone, and contact our support team immediately if you suspect your account has been compromised.

Data Storage Location

doo111's player data is stored on servers located in secure data centre facilities. Where data is processed by third-party service providers located outside Bangladesh, doo111 ensures that appropriate contractual safeguards are in place to maintain the same standard of data protection that applies within Bangladesh.

Section 6

Your Privacy Rights

As a doo111 player, you have a number of rights with respect to the personal data we hold about you. doo111 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights listed below, please contact our support team at [email protected] (plain text — not a clickable link) with a clear description of your request and sufficient information to verify your identity.

• Right of Access: You have the right to request a copy of the personal data doo111 holds about you. We will provide this information within a reasonable period of receiving a valid request, typically within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update certain account details directly through your account settings; for identity-verified data, please contact support.
• Right to Erasure: You may request that doo111 delete your personal data. We will action this request where we have no legal obligation to retain the data and where no other legitimate basis for retention applies. Note that certain transactional and KYC records must be retained for legally mandated periods even after account closure.
• Right to Restrict Processing: You may request that doo111 temporarily restrict the processing of your data while a dispute about its accuracy or the legitimacy of its use is resolved.
• Right to Data Portability: Where technically feasible, you may request that doo111 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, although doo111 may override this objection if there are compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

Section 7

Data Retention Policy

doo111 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

When retention periods expire, doo111 securely deletes or anonymises the relevant data so that it can no longer be attributed to any individual. Where anonymisation is used rather than deletion, the resulting data set cannot be used to re-identify you and is treated as non-personal data thereafter.

Section 8

Updates to This Policy

doo111 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. When a material change is made, we will post a notice on the doo111 platform and update the "Effective Date" shown at the top of this page. We encourage you to review this Policy from time to time so that you remain informed about how we handle your personal data.

Your continued use of the doo111 platform following the posting of a revised Privacy Policy constitutes your acceptance of the changes. If you disagree with any update to this Policy, you may request account closure and deletion of your data by contacting our support team.

For all privacy-related enquiries, data access requests, or complaints, please contact us at [email protected] (plain text — not a clickable link). Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6), and will acknowledge your message within one business day.